Products
Today, growing businesses require the latest technology and IT support to function successfully and keep up with the competition. But for small to medium-sized businesses (SMBs) like yours, it can be challenging to manage the ongoing cost of technology and the support needed to use and maintain it. RT Technologies offers you a better solution: Our Toronto managed IT services program, which provides you the benefits of a managed service provider relationship for all your software and hardware needs and removes the expense of doing it all in-house.The distinctive key features of RTTs’ Managed Service include:
- Fixed-price for support
- Flexibility
- Proactive service monitoring
- Adoption of best practice
- Partnership
- Access to experts
Single Solution provider
Our size and breadth of technical expertise means that RT Technologies can provide a single point of contact for all IT support needs. Where we believe it is in your interests, we will work with our partners who are best-of-breed in their own specific areas. We can also work with your other suppliers to facilitate the resolution of issues.
Fixed-price support
We offer a fixed monthly price for support which is irrespective of the number of incidents reported or the time spent fixing the problems. This means your operational budget is predictable and controlled by you.
Flexibility
We understand that your business success depends on you differentiating yourself from your competition; that your IT requirements are unique; and that an off-the-shelf approach to Managed Services is unlikely to deliver the returns required.
- We provide a Managed Service that is uniquely tailored to your requirements
- You do not pay for services you do not need
- We provide a choice of service hours, from normal office hours up to, and including 24x7, 365 days a year.
- Additional support coverage as required to reassure you during busy periods, without having to pay for it for the duration of the year.
- We support the systems that you need, rather than those that suit us
- We will not insist on upgrades to the latest version of software – but we will always make you aware of benefits and cost savings of upgrading.
While measurable Service Levels and responsiveness to issues are important, our experience has proven that identifying problems BEFORE they impact on your business delivers a better quality of service. Using automated monitoring tools, our staff will be investigating the issue before you even contact us.
Adoption of best practice
While we believe that the staff we employ are the best in the business, we know that ensuring consistent, reliable levels of service also requires excellent processes and procedures to back up our technical know-how. As a result, we have adopted the internationally recognised ITIL® standards for IT Service Delivery and our support services are aligned with ITIL® with our Managed Services staff.
Partnership
Our core values define how we operate, and in practice they mean working in partnership with our customers.
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Transparency
Via our dedicated, secure online portal we give you realtime access to all your support issues so that you can quickly review the status of issues, both open and closed. Monthly reporting provides an overview of all work undertaken on your behalf. -
"Customer First"
We frequently ask ourselves which course of action is in our customer's best interests, not in our own interest. -
Personal Commitment
Our staff are expected to demonstrate personal commitment on a daily basis which means they own your issues and drive them to resolution
We are experts in a range of technologies, we have achieved high accreditations with our partners and we have combined expertise across infrastructure, applications and licensing. This gives us the ability to look beyond your core applications and provide specialist advice in such areas as Enterprise Architecture design and optimisation and software asset management.
As Toronto’s leading managed service provider, RT Technologies uses the latest technology to help you succeed, providing you with all the advantages of IT service and support while sparing you the high costs of managing your IT in-house. Our dedicated team of managed IT service engineers, technicians and support specialists will monitor your networks and servers, addressing problems when (and even before) they arise. Eliminate the costs and hassles of managing your IT in-house and spend time on building your business by getting more leads, closing sales, meeting the needs of your customers and growing profits.
